Keep Cloudflare Protecting Your Site Not Blocking Your Customers

Yes, and it is one of the most common Bangladeshi cases we see. A broad WAF or rate-limiting rule often challenges the gateway's server-to-server callback, so the payment succeeds but the order never confirms. We identify the matching rule from Security Events and narrow it to the exact path and request characteristics, leaving the rest of your protection intact.

Usually yes for static assets, because Cloudflare has edge presence serving the region. Dynamic pages still come from your origin, so if that origin is far away the benefit is limited. We measure both before recommending caching changes, rather than assuming the edge fixes everything.

No. This is a paid service and works on any Cloudflare zone regardless of where the origin is hosted. We need Cloudflare access for the zone and enough origin visibility to follow a request end to end. Your origin can stay exactly where it is.

Yes. Give us the code, the URL, the time and timezone, the Ray ID if one appeared, and we pair that with Cloudflare's own events, the DNS and TLS state, and evidence from your origin. That tells us whether the break sits at the edge, the network, the firewall, the web server, the certificate or the application.

Yes. We build custom WAF and rate-limiting rules for login abuse, API misuse, scrapers, vulnerability scanners and similar traffic. How wide a rule can go and which actions are available depend on your Cloudflare plan, and we will not pretend one generic rule suits every website.

Yes. We inspect the rule that matched and the requests it caught, then either tighten the expression or add a tightly limited exception. Checkout, payment callbacks, APIs, admin access, monitoring and other legitimate automation all get considered before enforcement changes.

Usually not. Access should match the job in front of us, and temporary membership with the right permissions is often enough. You stay the account owner throughout, and we recommend removing our access once the work is signed off.

Yes. We review caching and security around cart, checkout, my-account, wp-admin, the REST API, AJAX endpoints and payment callback paths. The aim is to keep the speed and protection benefits without ever caching a personalised response or blocking a transaction.

We can review how exposed your origin currently is — proxied DNS records, firewall policy, trusted proxy handling, origin certificates and the usual bypass paths. Hiding it completely also depends on old DNS history, mail and other services, your provider's architecture, and what your team needs to keep working.

Bypassing the proxy for a few minutes can be a useful comparison test, but it is not how we finish a job. The goal is to find the layer that is failing and keep the protection and performance the site genuinely benefits from.

Yes. An audit can cover DNS, SSL/TLS, security rules, rate limits, caching, redirects, origin exposure and any application-specific exceptions. You get the findings and a prioritised list first, before we make any wider changes.

The domain, the affected URL, exactly what you are seeing, the time and timezone, the Ray ID if shown, any recent DNS, rule or certificate changes, and what it is costing the business. Please do not put passwords in that first message.

Yes. Cloudflare support covers domains you are authorised to work on regardless of who hosts the origin. What your current provider allows and how much access they give you may limit which origin-side changes we can make ourselves.