Rescue the Orders You Lose Between Cart and Confirmation

Almost always the gateway callback did not reach your store, or reached it and failed. Common causes are a firewall or Cloudflare rule blocking the callback, an SSL problem on the callback URL, a PHP error during order processing, or a plugin conflict. We trace one failing order end to end and identify which of those it is.

Yes, and it changes the priorities. Facebook's in-app browser and Bangladeshi mobile networks make first-load weight and TTFB matter far more than desktop benchmarks suggest. We test against those conditions rather than a fast connection.

No. This is a paid service and your store can be hosted anywhere — another provider, your own server, or a managed ecommerce platform. We follow the transaction path through whatever stack is in place, and the gateway and plugins can be any you already use.

Yes. We look at browser console and network errors, the AJAX responses, your checkout configuration, theme and plugin conflicts, PHP errors, caching, what the WAF did, and how the server was performing at the time — until we can say exactly where the request dies.

Gateway configuration, your application and gateway logs, order notes, the API responses, whether the callback or webhook was delivered, SSL, WAF behaviour, and the order state. For complete evidence we may need access to the payment provider's dashboard as well.

Yes. The usual investigation compares the gateway transaction, the webhook or IPN delivery, your store logs, order notes, response codes and background processing. We do not edit order or payment records until we know which system holds the authoritative version.

Usually not. Gateway test mode, a staging copy or a controlled low-value test comes first where those exist. Anything live, or anything with a financial effect, only happens after you have explicitly approved it.

Yes. Session cookies, dynamic paths, AJAX, the REST API, account pages, payment callbacks, Cache Rules, WAF actions and origin caching all get reviewed, so personalised pages are never cached or blocked when they should not be.

Yes. PHP-FPM capacity, database query load, object caching, scheduled tasks, extensions, images, external API calls, the checkout requests themselves and the hosting resources all get examined. What we recommend follows the bottleneck we actually measure, not a generic optimisation checklist.

Yes. We check the application event that should trigger the mail, the mail logs, SMTP configuration, queue or cron processing, DNS authentication such as SPF, DKIM and DMARC, whether the sender aligns, and what the receiving provider replied.

Yes. Files, database, customers, orders, media, DNS, SSL, email, cron jobs, cache, payment callbacks and integrations all get planned in. Validation after cutover and a rollback route, where one is practical, are part of the scope.

The affected URL, the steps the customer took, the exact error, the time and timezone, the order ID if there is one, the gateway name, anything that changed recently, the business impact, and screenshots or logs with sensitive parts removed. Never send card data, full customer exports, passwords or API secrets in that first message.

Yes. We support authorised ecommerce websites hosted with third-party providers. Platform, gateway, extension and hosting-provider restrictions may affect which changes we are able to make ourselves.