Monthly Linux administration, billed in taka

A Sysadmin Team You Share Instead of One You Hire

Most Bangladeshi companies run their servers without a dedicated sysadmin — a developer or the founder ends up doing it at midnight. We take on an agreed mix of patching, monitoring, hardening, backup checks and incident response so that stops being someone's second job.

You do not need to host with usThis is a paid engineering service, open to anyone. We work on your systems wherever they run — another hosting provider, your own server, or a client's account.

Discuss Managed Server Support See the investigation process

Systems and duties written down
You approve what we may change
Every maintenance change verified
Credentials rotated, access reviewed

Tell us how many servers you run, which distributions, which providers and control panels, what runs on them, how critical each one is to the business, what monitoring and backups exist today, the tasks that come up most often, and the coverage hours you need.

evidence-console controlled scope

$ review operations --baseline-to-change

Known baselineServices, versions, dependencies, ownership

Operational signalMonitoring, alerts, logs, capacity

Controlled maintenanceRisk, window, backup, verification

Recorded outcomeChange, evidence, follow-up, priority

MethodEvidence first

ChangesApproved only

OutputVerified report

MaintenanceUpdates, services, storage, and housekeeping

Incident supportAlert and symptom investigation

Security operationsExposure, access, patch, and event response

Capacity & performanceTrends, bottlenecks, and planning

Before a Monthly Plan

Define What Is Managed, Monitored and Approved

A recurring service works when the server list, responsibilities, response expectations and maintenance windows are written down. 'Fully managed' without those details creates gaps during the first incident.

Create a System Inventory

List servers, providers, operating systems, panels, applications, domains, backups and business owners. Mark unsupported or end-of-life software early.

Assign Operational Ownership

State who handles patches, firewall, application releases, database work, monitoring alerts, DNS and vendor tickets. Shared responsibility needs named boundaries.

Test Recovery, Not Only Backup Jobs

Agree recovery objectives, storage location and restore testing. A successful scheduled job is not proof that the business service can be rebuilt.

Ownership, with the lines drawn

Managed support should remove uncertainty, not quietly create dependence.

Recurring work only pays off when the systems, the access, who is responsible for what, what needs approval, when maintenance happens, what can be recovered and who gets escalated to are all agreed. We accumulate the context while you keep the control.

Production remains yoursScope, coverage hours, response expectations, which systems are included and what stays outside all get confirmed in writing. This page alone does not create an SLA or promise round-the-clock monitoring — those exist only if the agreed service says so.

Write the baseline down

Servers, services, applications, providers, versions, access routes, backups, monitoring, dependencies and the risks you already know about get mapped once, properly.

Agree who approves what

Routine work, urgent work, disruptive work, security-sensitive work and billable work each need their own authorisation and communication rules.

Maintain with recovery in mind

Before any update or configuration change: what backup exists, how to roll back, which window, what depends on it, and how it will be verified.

Act on evidence, not noise

An alert gets checked against service health, logs, traffic, resources, recent changes and real user impact before anyone touches the server.

Keep the record

Findings, changes, validation, risks deliberately deferred and follow-up items are written down, so knowledge builds instead of resetting every month.

What managed Linux covers

Regular administration across the OS and the web stack

The final scope is shaped around your servers and your business, but these are the areas we can usually assess and take on.

System and service maintenance

Keep the Linux services you depend on current, understandable and matched to the applications running on them.

OS and package update planning
Service configuration and restarts
Users, permissions, and storage
Cron and scheduled jobs
Log and housekeeping review

Web and database stack

Look after the runtime layers behind websites, APIs, WordPress, online stores and hosting workloads.

Apache and Nginx
PHP and PHP-FPM
MySQL and MariaDB
DNS and SSL dependencies
Caching and application services

Security and access operations

Cut down avoidable exposure and act on security findings inside the authority you have granted.

Patch and exposure review
SSH and administrative access
Firewall and service boundaries
Security-log investigation
Credential and key rotation support

Incidents, backups and capacity

Investigate symptoms and operational risk using monitoring, recovery and resource evidence rather than guesswork.

Website and service incidents
CPU, memory, disk, and inode pressure
Backup job and restore-readiness review
Monitoring response and escalation
Capacity and maintenance recommendations

Operational plan

Turn a string of one-off fixes into a maintenance and risk backlog you can actually see.

We can start from a baseline review, separate the urgent from the routine, write down who owns what, and agree which tasks are included, scheduled, quoted separately, or stay with another provider entirely.

Controlled troubleshooting

Build context, control the changes, keep the knowledge

We onboard the environment, set the responsibilities, then investigate and maintain inside agreed boundaries — recording outcomes so the next piece of work starts from evidence.

01
Tell us what you need
The symptom, or the ongoing management gap, which hosts it affects, and what it means for the business. Diagnosing the server-management requirement is not something you have to do yourself.
02
Agree the scope
Which hosts are in, what SSH access is needed, when the maintenance window falls, and what must not be touched while production is serving customers.
03
Follow the evidence
Load average, I/O wait, memory pressure, slow-query output and service logs get correlated to find the resource that is actually saturated — instead of restarting things and hoping.
04
Findings and a plan
You get the cause — a resource limit, a badly sized pool, a kernel or package problem, a disk on its way out — with the remediation plan, the risk, and a quote if extra work is involved.
05
Approve, repair, verify
Once approved we make the change inside the agreed window, watch the metric that was failing, and tell you what moved and what is worth keeping an eye on next.

Clear approval boundary. Investigation and repair are separated where applicable. Broader changes, added scope, and material risk are explained before you authorise the work.

Start a scoped request

Anonymised managed-support case pattern

The same 'random' slowdown turned out to be a calendar entry

A web server crawled at irregular intervals, and until then every incident had been handled as a one-off request to restart something.

Operational findingThe traffic peaks lined up with a scheduled application task, PHP workers ran out, and slow database queries piled up behind them. Restarting only released the pressure for a while.

Monitoring, cron, PHP-FPM and query evidence were compared side by side.
The scheduled job and worker capacity were adjusted inside a maintenance window.
Alert thresholds were re-aimed at real user impact and resource trends.
The cause and a capacity follow-up went into the operational record.

monthly-operations.logdiagnostic record

alertphp workers saturated

scheduleapplication task overlaps peak

databaseslow query pattern confirmed

changeschedule and pool tuned

monitorthreshold tracks response latency

followupcapacity trend review scheduled

Recurring incident converted into managed riskNo restart-only operating model

Engagement options

Begin with a baseline, or with a monthly scope

A baseline review can establish what you actually have and what needs attention first, before the ongoing responsibilities, coverage and maintenance rhythm get agreed.

Starting point

Linux Operations Baseline

For servers that need a documented technical picture and a prioritised plan before any recurring work starts.

Best for

System and service inventory
Updates, exposure, and access review
Backup and monitoring posture
Prioritised operational backlog

Request a baseline review

Continuing partnership

Recurring Server Management

For agreed servers and duties that need steady maintenance, administration and incident cover.

Best for

Scheduled operational maintenance
Defined incident and change workflow
Performance and security assistance
Recorded findings and follow-up

Discuss managed support

Why Hostaccent

We run servers for a living, so we treat yours as production

Most of managed operations is prevention: patches applied on purpose, backups proven restorable rather than assumed, and alerts landing with someone who can act on them. Your server can stay exactly where it is with its current provider.

Linux administration across the stack

Discipline around change and recovery

Hosting and application context

Clear scope, no invented SLA claims

Common managed environmentsCommon platforms and layers

AlmaLinuxRocky LinuxUbuntuDebiancPanel / WHMPleskApacheNginxPHP-FPMMySQL / MariaDBRedisWordPressCloudflareVPS / Dedicated / Cloud

Scope, response times, coverage hours, monitoring, who owns backups, emergency work, supported software and exclusions are confirmed separately for each engagement. Whatever your infrastructure provider is contractually responsible for stays with them.

The Hostaccent support ecosystem

One technical partner. Ten specialist paths.

A server symptom rarely stays on the server: high load can trace back to a runaway PHP-FPM pool, an unindexed MySQL query, a backup job, or traffic that never reached your cache at all. Explore every specialist service without losing the wider production context.

Not sure which service matches?Tell us what the server is doing — we will start with the resource that is actually saturated.

Request technical support

Questions before access

Scope, credentials, approval, and practical expectations

These answers explain how the investigation works before you share access or approve a production change.

Ask about your environment

01What does managed server support cost in taka?

Monthly plans are quoted in BDT and billed in taka, so you are not exposed to exchange-rate movement on a recurring bill. We scope the plan against what you are actually running and confirm the price before it starts.

02We have no sysadmin. Will you explain what you did?

Yes. Every change comes with a plain-language note saying what was done and why. That matters most for Bangladeshi companies where the person responsible for the server is often a developer or the founder rather than a dedicated sysadmin.

03Do I need to buy hosting from HostAccent to use this service?

No. This is a paid service and your Linux servers can sit with any provider — another host, a cloud platform, or your own hardware. Ongoing management and one-off investigations are both available on infrastructure we do not host. If a change of platform would genuinely help, that is presented as advice, not a condition of support.

04What actually gets covered each month?

Depending on the agreed scope: maintenance, updates, service administration, incident troubleshooting, access management, backups, responding to monitoring alerts, security assistance, performance review and operational reporting. The exact systems, rhythm, coverage hours and exclusions are settled before the service starts.

05How is this different from a one-time server fix?

One-time support deals with a single incident or task and ends there. Managed support builds up context around your servers, responsibilities, maintenance, risks and follow-ups over time. We often suggest a one-time baseline before the recurring work begins.

06Does this mean 24/7 monitoring and a guaranteed SLA?

Not by default. Monitoring sources, who owns which alert, coverage hours, response targets, communication channels and any SLA all have to be written into the service scope explicitly. Nothing on this page creates those commitments on its own.

07My servers are with another provider. Can you still manage them?

Yes. We manage authorised, compatible Linux servers hosted anywhere. Your infrastructure provider stays responsible for their hardware, network, platform and contract, while our scope covers the operating system and workload duties we agree with you.

08Can you manage cPanel or Plesk servers too?

Yes. cPanel/WHM and Plesk environments can be looked after alongside the Linux services, websites, PHP, databases, DNS, email, SSL, backups and resource usage. Licence status and vendor support can affect what is possible.

09How do you handle updates and restarts on a live server?

Before anything disruptive we establish the impact, the dependencies, what recovery options exist, when the window is, who has to approve it and how we will validate the result. Emergency security or service actions follow the escalation rules agreed during onboarding.

10Do you actually test that backups restore?

Backup jobs, destinations, recent status, capacity, retention and restore readiness can all be reviewed when that is in scope. A job reporting success is not the same thing as a proven restore, and test-restore work is agreed separately.

11Can you manage the servers behind WordPress and ecommerce sites?

Yes. The Linux and web-stack layers those applications run on are well within scope. Application development, content work, payment-provider tasks and business operations are defined separately.

12What do you need from us to get started?

A list of servers, providers, operating systems, applications, services, access routes, the people involved, backups, monitoring, the workflows the business cannot lose, maintenance constraints, known issues and anything a third party is currently responsible for.

13Can we start with just one server?

Yes, and it is often the sensible way in. Start with one representative server or a baseline review, then define the recurring responsibilities around what your environment really looks like rather than a generic checklist.

Send the symptoms, not a guess

Running production servers without a sysadmin?

Tell us what runs on each server, who hosts it, what it costs the business when it stops, and where your monitoring and backups stand today. We will put a written monthly scope in front of you before any recurring work starts.

Discuss Managed Server Support Request an Operations BaselineNo broader changes before scope and approval